privacy policy - word link2 page, txtvan, easy priv.pol.

Welcome to HGo2England privacy notice.

Go2England Limited ("we", "our", "us" or "Go2England") respect your privacy and are committed to protecting the personal data of all users of our website(“Site”). Please read this privacy notice which will inform you as to how we look after your personal data and tell you about your privacy rights. We’re the “data controller” of the information you provide to us. This privacy notice is provided in a layered format so it’s easy to use.















If you have questions or requests concerning this privacy policy or how we handle your data, please get in touch.


We are registered in England and Wales under registration number 11060359


 at registered address Kemp House 160 City Road London EC1V 2NX





We collect your personal data when you interact with us or use our services, for example, when you fill in our application form.. We use this information to provide you with the requested service and to improve the experience for all users



We collect your data when you


Browse and interact with our Sites



Fill in the application form and sign up to the platform


Browse or conduct cleans through your App


Give us feedback


We also collect technical information from third party sites, such as advertising platforms and analytics providers





We want to be open and transparent about the data we collect from you


We collect the following types of information:


Information when you apply


Personal information, such as your name, photo, contact details, date of birth, location, an emergency contact, your right to work and unspent criminal convictions


What experience you have and what type of work you’re looking for


When and where you are looking for work


Information to conduct a background check by us (or a third party), which will require proof of address, ID and other documents


Bank details, so we can pay you


A signed service provider agreement



Any other personal information you choose to send us


Information about your transactions


Transactions completed, including location, duration, payments and tips


How the transactions were allocated to you


Your location, when you interact with a location-based function in the App, such as requesting support or starting or completing a transaction


Information about your feedback


Customer ratings, late cancellation rate and other related data


Information about your usage of the Sites


Your computer and about your visits to and use of our Sites (including your IP address, geographical location, browser type and version, operating system, searches made, referral source, length of visit, page views and website navigation paths)


Your App and your usage of different functions


Information about your support requests


Customer service interactions you send to us via email, phone, chat or SMS, including the communication and any metadata



Feedback you send to us, including surveys and feedback responses


Information about communication and marketing


Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name, email address and other contact details)


Information that you post to our Sites or social media accounts for publication on the internet (including your name, pictures and the content of your posts)


Your communication preferences (including whether you subscribe to marketing and other communications)


Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy


We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Such data is anonymou,ls and is not personal data


The Sites are not intended for children and we do not knowingly collect data relating to children





We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:


Where we need to perform the contract we are about to enter into or have entered into with you


Where we need to comply with a legal or regulatory obligation


Where it is necessary for our legitimate interests. In such cases we use a ‘balancing test’ to make sure such processing is needed and that your rights do not override those interests


Generally, we do not rely on consent as a legal basis for processing your personal data


Where our basis for processing is contract, we may use your information to:


Manage your application, onboarding and account, including executing your contract


Communication with you about Bookings and other operational information


Allow you to communicate with the customer service team, to resolve questions or complaints


Calculate the amount earned and to be paid to you


Send you non-marketing commercial communications


Send you email notifications that you have specifically requested



Update you on changes to prices, terms, conditions


Allow you to make and receive referrals


Update you on new features


Deal with enquiries and complaints made by or about you relating to our Sites


Keep our Sites secure and prevent fraud


Verify compliance with the terms and conditions governing the use of our Sites (including messages sent)


Where our basis for processing is legitimate interests, we may use your information to:


send you marketing (you can opt out any time)


request your views and feedback (you can opt out any time)


provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)


Where our basis for processing is a legal obligation, we may use your information to:


create a record of your transactions


comply with any legal obligation or regulatory requirement to which we are subject


We carry out background check, including in to unspent criminal convictions, in the public interest to protect you, other service providers and customers, with whom you will work closely


If you submit personal information for publication on our Sites, we will publish and otherwise use that information in accordance with the consent you grant to us


We may, in the future, use anonymised customer information to perform large scale analysis for the purposes of improving our services


We may undertake limited profiling or automated decision-making, for example, when you apply to be a service provider. Such profiling may also be used to determine availability or prioritisation of customers. You can object to this any time (see below).




The information we collect about you will be stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.


We may disclose your personal information to


any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy

  any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy


Go2England may also share limited personal data with third party service providers. Any such third party must be acting in accordance with all relevant regulation in their processing of your data


Service providers (such as cleaners): so you can get a clean home


Payment providers: to bill your for services


Customer service software providers: such as email, telephone, chat and SMS providers so we can communicate with you about any issues


Marketing and advertising partners: so we can send you relevant information


Referrals: where you have referred someone or someone has referred you


Except as provided in this policy, we will not provide your personal information to third parties


We may disclose your personal information:


to the extent that we are required to do so by law


in connection with any ongoing or prospective legal proceedings


in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)


to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling


to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information




We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know


We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so


You acknowledge that the transmission of information over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet


You are responsible for keeping the password you use for accessing our Sites confidential. We advise you not to share this password unless it is to a substitute




We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements


In some circumstances you can ask us to delete your data (see Rights below)


In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you




Under data protection law, you may have rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above


You may have the following rights:


Right to be informed. You have the right to clear, transparent and easily understandable information about how we use your data and your rights. This is why we have provided this webpage


Right to rectification. his enables you to have any incomplete or inaccurate data we hold about you corrected, though you can normally do this yourself via your account


Right to access (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it


Right to erasure (commonly known as “right to be forgotten”). This enables you to ask us to delete personal data where there is no good reason for us continuing to process it


Right to restrict processing. This enables you to ask us to suspend the processing of your personal data. We can then store your data but won’t be able to process it


Right to data portability. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note there are some restrictions to this right


Right to object. You have the right to object to certain types of processing, such as marketing emails and can opt out at any time


Right to object to automated processing, although we do not carry out any such processing



You can also withdraw consent at any time where we are relying on consent to process your personal data


When exercising one of these rights:


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, for your own security


We do not ordinarily charge a fee unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances


We try to respond to all legitimate requests within one month


Finally, you have the right to complain to the ICO at any time if you there is a problem with the wayGo2England is handling your data







Any changes to our privacy policy will be posted to our Sites and, where appropriate, we will notify you of the changes by email or push notification


This privacy notice was last updated on 24 May 2018


Third party websites


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit